This was the worst ever!!! I was lied to by the service rep who pushed me to take expensive service I did not want or need at this time, and he was irritated when I refused it. He was not one I have worked with in the past but now I am reluctant to return. I would only if Mike was on that day. I will get a second opinion on the brake job he tried to push down my throat. After years of great service, Dr. Alex Toth Jr.
I contacted the Toth's personally. My concern is that you felt lied to by one of my staff. I needed to find out for myself what was needed or not on your car. You agreed to return for me to inspect the brakes. After a second inspection, you agreed to have us replace the brakes as per the original recommendation. We proceeded to take photos of the condition of the brakes prior to doing the work and then proceeded to complete the work. Andre has been with us for over a year now. He has always done an exceptional joy. We have a policy that calls for the immediate termination of any employee that recommends work that is not needed. Thank you for the opportunity to review this for myself. Dave Carney
- Hillside Auto Repair