i don't know why there are so many low reviews. I've been here a number of times over the last ten years and always, always gotten top notch service. They do what they say, keep their promises, and every time I've shopped around for price, they have come up the lowest or close to it. I've never had a repair go wrong or felt mistreated. Over the years, there were plenty of opportunities for them to rack up extra charges, but they never did. Plus they are nice and clean your car up when they finish. And they send coupons in the mail and thank you notes.
Sylvia, Thank you for your nice review. I too am surprised by the bad reviews I have on yelp. I have several five-star Yelp reviews that are buried by the Yelp filter and are not included in my Yelp average. You get to them by going to the end of the review stream and then click on the link to the filtered reviews ('not recommended by Yelp'). The unflattering Yelp reviews are in stark contrast to my customer satisfaction reports from AAA. I have a customer satisfaction index of 98% or higher from the annual AAA survey of my customers for the past 27 years. And Hillside Auto Repair has been voted as the 'BEST' independent repair shop in the Daily Breeze Readers Poll many times since 2005. Thank you for sharing your perspective with the Yelp audience. Sincerely, Dave Carney Owner, Hillside Auto Repair
- Hillside Auto Repair