
- We will provide to you a price estimate for all work to be performed.
- We will request prior authorization from you, verbally or in writing, for all work done.
- We will only use proven parts and materials of high quality that are distributed by trustworthy companies.
- We will recommend corrective and maintenance services, and we will explain to you which of these are required to correct existing problems and which are for preventive maintenance.
- We will provide a detailed invoice that clearly describes the services provided and the amounts charged for parts and labor.
- We will maintain customer service records to facilitate accurate and timely service for your car.
- We will contact you if a scheduled appointment or completion promise cannot be kept.

OUR PLEDGE TO YOU: We pledge to deliver the following to each customer:
- Provide accurate HEV battery diagnosis and repair based in science and technically accurate methods utilizing control software.
- Maintain the highest standards for components and workmanship
- Treat all customers with honesty and respect while providing the best customer service in the industry.
- Commitment to continuously enhance our training and science-based technical diagnosis methods while delivering the highest quality and technically advanced hybrid service experience.
- Guarantee all workmanship for 2 years.