Zoie Carney is a fabulous baker. She’s famous across the Palos Verdes Peninsula and the LA South Bay.
What’s less well-known is that Dave, Zoie’s husband, and the staff of Hillside Auto Repair are also talented cake makers. They’ve been baking an award-winning seven-layer cake for 30 years.
Baking? In an auto repair shop? Absolutely. Hillside employees love sharing their “We Care” cake.
Dave explains, “We feel honored when car owners bring their vehicles to us for service. We reciprocate by giving every customer a big helping of ‘We Care’ on every visit.”
Foodies and followers are clamoring for the recipe, so Dave’s posted a few tips here.
Hillside’s warm, friendly atmosphere and clean, attractive facilities reassure car owners that they’ve come to the right place. The grounds are fresh and inviting with ample parking and well-tended plantings. Uniformed employees politely approach visitors and offer assistance. The Check-In Desk is tidy and ready to receive customers. The waiting room is cheerful and comfortable.
- Start with the freshest ingredients
Hillside uses OEM (original equipment manufacturer) parts exclusively. “OEM” signifies high quality parts and materials that are distributed by reputable companies.
With up-to-date diagnostic equipment and highly-trained ASE (Automotive Service Excellence) certified technicians, Hillside has the knowledge and skills to provide comprehensive automotive services.
- Don’t over-mix; be patient and fold gently
Hillside never pressures customers or uses aggressive sales techniques. Instead, Senior Service Advisors Mike Riegger and Andre Borje consult with car owners honestly and respectfully. In their roles as “Advocates for the Customer”, Mike and Andre take the time to provide information and explain alternatives, always allowing the car owner to determine the course of action.
- Build the cake layer-by-layer
Hillside carefully orchestrates seven key processes— Preparation, Check-In, Inspection, Consultation, Service, Delivery and Follow-Up— to ensure that every car and every car owner receives excellent service.
Mike and Andre welcome each visitor with a friendly, sincere greeting. They pay close attention to the car owner’s requests and concerns, and offer a courtesy ride if the car will be left at Hillside.
The Technician carefully covers and protects the driver’s seat and floor before inspecting and test-driving the car. If any parts are replaced, the Technician puts the old parts in a plastic bag so the customer can examine them.
When all services have been completed, an employee carefully hand-washes the car, removes the protective coverings and returns the driver’s seat to its original position.
Mike or Andre meets with the customer and thoroughly explains the repair order. After answering all of the customer’s questions, Mike or Andre escorts the customer to the car, opens the door for him or her, and says, “Thank you.”
Owner Dave Carney follows-up with a phone call a few days later. He listens carefully to be sure the customer was delighted by the visit to Hillside Auto Repair and that the car is running well.
- Decorate; turn an ordinary cake into a piece of art
How sweet it is! Car maintenance doesn’t have to be dull or unpleasant. Hillside’s caring and capable employees transform what otherwise might have been a stressful chore into a truly enjoyable experience.
We invite you to treat yourself to a taste of the Hillside “We Care” cake. Call us at 310-504-1243 or click here to schedule an appointment.